Frequently Asked Questions
Everything you need to know about shopping with Omi Home.
What is the typical shipping time for furniture and decor?
Standard shipping usually takes 5-10 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival. You will receive a tracking link as soon as your order leaves our warehouse.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
Do you offer assembly services for large furniture pieces?
Yes, we offer 'White Glove Delivery' for an additional fee, which includes professional assembly and the removal of all packaging materials from your home.
What materials are used in your products?
Omi Home is committed to quality. We primarily use sustainably sourced hardwoods, organic textiles, and non-toxic finishes to ensure your home environment is both beautiful and safe.
What should I do if my order arrives damaged?
Please inspect your order upon delivery. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a free replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.